🌀 30-Day Return Policy
We want you to shop with confidence! That’s why we offer a 30-day return window from the day you receive your item.
✅ Return Conditions
To be eligible for a return:
-
Item must be unused, unworn, with tags attached, and in the original packaging.
-
You’ll need the receipt or proof of purchase.
📩 How to Start a Return
-
Email us at:
zenithzestshopstore@gmail.com
(Please make sure the spelling is correct.)
-
Once your return is approved, we’ll send you:
❗Important: Do not send items back without contacting us first — unauthorized returns won’t be accepted.
📦 Damaged or Incorrect Items
Please check your items as soon as you receive them.
Contact us immediately if:
We’ll make it right — fast.
🚫 Non-Returnable Items
Some products cannot be returned:
-
Perishable goods (e.g., food, flowers)
-
Customized or personalized products
-
Beauty/personal care items
-
Hazardous materials (flammables, gases, etc.)
-
Items on sale or gift cards
🔁 Exchanges
Need something else instead?
-
First, return the original item.
-
Once approved, place a new order separately.
🇪🇺 EU Customers – 14-Day Cooling Off Period
If your order was shipped to the European Union, you’re entitled to return your item within 14 days — no questions asked.
Same return conditions apply (unused, tags, original packaging).
💸 Refunds
Once we receive and inspect your return:
-
We’ll notify you of refund approval
-
If approved, we’ll issue your refund via the original payment method within 10 business days
💡 Note: Bank processing times may vary.
If it’s been more than 15 business days since your refund was approved, please contact us.
📧 zenithzestshopstore@gmail.com
🏢 Business Address
Zenith Zest Shop Store
📍 C668+PFC, B Block, Eden Lane Villas 1, Lahore, Pakistan
